TERMS & CONDITIONS

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Flowt K-W may alter the information on its web site from time to time. Flowt K-W shall have no liability arising from the use by any party of the information on this web site. Flowt K-W does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Flowt K-W excludes all liability for contamination or damage caused by any virus or electronic transmission.


Privacy Policy

We collect personal information from our customers in the regular course of doing business. This list answers some of your most frequently asked questions, and lets you know exactly how we're protecting the information you entrust to us. We do not share your information with any third parties.

What personal information do you collect about me?

We collect the following information about you:

  • Name
  • Postal Code
  • Phone Number
  • Email Address
  • Date of Birth/Age
  • Gender
  • Payment card number
  • Payment card expiry date
  • Banking information
  • Purchase history
  • Product/service preferences
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies
  • Video or audio security tapes

When you visit our web site, we also collect:

  • information about your computer, including your IP address, the type of operating system and browser you use, and your computer's location
  • what pages you visit on our site and what links you click on
  • what other sites you've visited recently

How do you use this information?

The main reasons we collect personal information from you are:

  • Application forms
  • Because it may be useful in the future
  • Complaints
  • Contests/Surveys
  • Customer relationship management
  • Customer service
  • Delivery services
  • Marketing
  • Orders
  • Returns
  • To administer a loyalty program
  • To complete a sale/transaction
  • Warranties

If it's a necessary part of any of these transactions, we may disclose your information to another company. For example, when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.

Use of Personal Information for Secondary Reasons

We also may use your personal information for other, secondary reasons, including:

To complete a sale/transaction

  • Name
  • Postal Code
  • Phone Number
  • Email Address
  • Date of Birth/Age
  • Gender
  • Payment card number
  • Payment card expiry date
  • Banking information
  • Purchase history
  • Product/service preferences
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

Marketing

  • Name
  • Postal Code
  • Phone Number
  • Email Address
  • Date of Birth/Age
  • Gender
  • Payment card number
  • Payment card expiry date
  • Banking information
  • Purchase history
  • Product/service preferences
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

Customer service

  • Name
  • Postal Code
  • Phone Number
  • Email Address
  • Date of Birth/Age
  • Gender
  • Payment card number
  • Payment card expiry date
  • Banking information
  • Purchase history
  • Product/service preferences
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies
  • Video or audio security tapes

To administer a loyalty program

  • Name
  • Postal Code
  • Phone Number
  • Email Address
  • Date of Birth/Age
  • Gender
  • Payment card number
  • Payment card expiry date
  • Banking information
  • Purchase history
  • Product/service preferences
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

Customer relationship management

  • Name
  • Postal Code
  • Phone Number
  • Email Address
  • Date of Birth/Age
  • Gender
  • Payment card number
  • Payment card expiry date
  • Banking information
  • Purchase history
  • Product/service preferences
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies
  • Video or audio security tapes

Contests/Surveys

  • Name
  • Postal Code
  • Phone Number
  • Email Address
  • Date of Birth/Age
  • Gender
  • Payment card number
  • Payment card expiry date
  • Banking information
  • Purchase history
  • Product/service preferences
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

Delivery services

  • Payment card number
  • Payment card expiry date
  • Banking information
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

Warranties

  • Purchase history
  • Product/service preferences

Returns

  • Name
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Banking information
  • Purchase history
  • Product/service preferences

Orders

  • Payment card number
  • Payment card expiry date
  • Banking information
  • Purchase history
  • Product/service preferences
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

Application forms

  • Name
  • Postal Code
  • Phone Number
  • Email Address
  • Date of Birth/Age
  • Gender
  • Payment card number
  • Payment card expiry date
  • Banking information
  • Purchase history
  • Product/service preferences
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

Complaints

  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies

Because it may be useful in the future

  • Name
  • Postal Code
  • Phone Number
  • Email Address
  • Date of Birth/Age
  • Gender
  • Purchase history
  • Product/service preferences
  • Customer satisfaction info
  • Opinions about products and services
  • Interests and hobbies
  • Video or audio security tapes

Sharing of Personal Information with Third Parties

We do not share your personal information with any third parties.